We'll aim to refund all items within 24 hours of receipt in the same way you paid for your product. Returns should be mailed to: Returns, Styling Products UK, 137 Greenham Business Park, Newbury, Berkshire, RG19 6HN.
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Please remember to include a Returns Form or, if you prefer, a covering letter including your full name, address, contact telephone number, order number and email address so we know who the package is from in order to process your return.Īlthough this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray. Please be aware that Gift Vouchers are non-returnable.Īny returns or exchanges on items purchased at events or shows will attract a standard delivery charge. Please remember the packaging of the item is the responsibility of the sender, not the courier and Styling Products UK reserve the right to apply a 10% return to stock handling charge if an item is received unsuitable for re-sale.
We recommend you keep the original shipping box and wrap the return item well to avoid damage in transit. Your unwanted goods must be unused, in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We will refund customers within 14 days of receiving the goods back. Cancelled goods must be returned to Styling Products UK within a further 14 days after we have been notified. We will offer a refund to customers if you have notified us within 14 days of receipt of your order that you wish to return your goods. Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren't faulty. These are available at the time of ordering and will feature online at the basket checkout Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be despatched the next working day.ĭeliveries to UK offshore addresses (including Scottish Highlands, Northern Ireland and offshore islands) are charged at individual rates in accordance with prices from Royal Mail or our courier service.
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Our Standard UK Mainland orders over £100 will be delivered free of charge.Īny delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.
Orders received by 12pm Monday to Friday will normally be shipped the same day. As part of our commitment, we offer a fast, efficient delivery service.
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